Akahu is a New Zealand based company that helps us securely confirm your identity using your bank account details.
It’s important that the bank account you use belongs to you, as we want to make sure when you withdraw money it’ll only ever go to you.
How does Akahu work?
Akahu securely connects to your bank as a one-off to confirm your account details.
Depending on your bank, this connection may use open banking, which allows you to approve access directly through your bank’s app.
In both cases:
The connection is encrypted
We don’t see or store your online banking password
Your information is only used to confirm your bank account and identity
Supported banks
Please note the supported banks are:
ANZ
ASB
BNZ
Heartland
Kiwibank
TSB
The Co-Operative Bank
Westpac
If your bank is not on this list or you want more information about Akahu, please email us at help@tempo.co.nz.
Want to verify your identity and bank account details another way?
If you’d rather not use Akahu, you can confirm your identity manually.
Tap ‘Manually confirm identity’ on the ‘Let’s confirm your identity’ screen. Our Customer Support team will help you complete the verification process.